Run and manage all types of incidents with Conclude. By gathering the most important information in one place, responders can focus on resolving the issue, while others communicate key information to clients or stakeholders.
Escalations and important details are easily shared inside a dedicated activity channel. Once concluded, postmortem notes can provide more information about the root cause. A separate Insight section lets teams view important MTTx data and detect trends over time.
Centralize support in Slack to better manage customer-facing issues and incidents. Identify bottlenecks and improve efficiency, easily track support ticket status, assign tickets to specific agents, and monitor response and resolution times.
Configure email settings so people outside your organization can send feedback to a specific channel. Stay on top of open tickets and collaborate with colleagues to resolve issues in Slack, with better tracking and faster response times.